Shipping policy

# Shipping Policy

Thank you for shopping at STAR. Please read our shipping terms below:

### Order Processing Time

All orders are processed within **1‑3 business days** (Monday‑Friday). Orders placed on weekends or public holidays will be processed on the next business day. Once dispatched, a tracking number will be sent to your email address.

### Delivery Time

‑ Domestic shipping: Estimated 5‑8 business days after shipment.
‑ International shipping: Estimated 10‑20 business days after shipment. Delivery time depends on destination country and customs clearance, customs procedures may cause extra delays.

*Note: All delivery times are estimates. Delays may occur due to holidays, weather, customs inspection or other circumstances beyond our control.*

### Shipping Fees

Shipping cost is automatically calculated and displayed at checkout. Free shipping is available for orders over [____], terms shown on checkout page.

### Import Duties & Taxes

Buyers are responsible for any import duties, VAT or customs fees charged by your local government for international orders.

### Lost or Damaged Parcels

Please inspect your items upon receiving the package.
‑ If goods arrive damaged, please keep original packaging and take photos, contact our customer support for assistance.
‑ If tracking shows delivered but you have not received your parcel, please check with your local courier first. We will assist once the carrier confirms loss.

### Track Your Order

You will receive an email with tracking link after your order ships.

For shipping‑related questions: zhuoqi@tradivo.cc